Privacy Policy
Marsha Lake Secretarial Services (“MLSS”) A.B.N. 62 784 746 313, Website: www.mlss.com.au have been operating and conducting a Virtual Office since February 1982.
MLSS is committed to ensure that we comply with our obligations under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (the APPs). This Privacy Policy sets out the way we deal with and manage the personal and business information you provide to us to enable us to manage your requirements as a Virtual Office.
Personal Information
MLSS:-
a) will only collect personal and business information and files from you if we receive prior notification from you beforehand;
b) will only retain this personal and business information and files until such time as the client instructs us to destroy this information;
c) only collects personal and business information and files from you to enable us to complete Virtual Office Secretarial requirements on your behalf;
d) will only retain this personal and business information and files if we receive notification from our client/s to confirm their agreement for MLSS to retain this information;
e) will not use the collection of personal and business information and files retained by MLSS for any other purpose other than as an additional copy for safety purposes;
f) will take all steps necessary and reasonable in the circumstances to ensure that the personal and business information we retain is safe; and
g) will use your personal and business information and files of email address and postal address to communicate with you as required.
Customer Service
MLSS:-
a) have confidential services to our clients which will never be disclosed to other parties;
b) operate personal and professional services to our clients;
c) are honest and trustworthy;
d) have an additional resource of our Principal, Marsha Lake (“Marsha”) being a Justice of the Peace;
e) will always assist our clients to complete their work within the prescribed deadline; and
f) will recommend their business associates within their network, to assist our clients.
Subcontractors
From time to time MLSS:-
a) may subcontract work to others;
b) will pass on personal and business information and files from you to the subcontractor;
c) have trusted and confidential subcontractors working with MLSS when required;
d) will ensure that each subcontractor is aware of the confidential nature of their work at all times;
e) is your principal contact and in this regard, all work will be checked by Marsha and will be forwarded to you after completion of this process;
f) will only allow a subcontractor access to the managing of MLSS operations, when and if Marsha is on leave;
g) upon the inability of Marsha not being available, will communicate with our client to advise the name of the relevant contact person including their contact details in Marsha’s absence, until such time as Marsha is back working at MLSS;
h) will instruct the subcontractor to work on the day-to-day activities when Marsha is away from her desk. Marsha will be available at all times to communicate with the subcontractor to discuss any issues that may arise. Similarly, all clients wishing to communicate with Marsha in her absence will be invited to send an email to Marsha, and she will reply to this email as a matter of urgency or as soon as practical to the client.
Changes to the Privacy Policy
MLSS:-
a) reserves the right to modify this Privacy Policy at any time by posting changes on this Privacy Policy page.
b) requests that if you have any concerns relating to your privacy or have any other privacy related issue, please email: marsha@mlss.com.au and Marsha will contact you within 24-48 hours to confirm receipt of your email. Marsha will investigate your issues personally and provide you with a response within a reasonable timeframe.
Contact Us
If you have any further questions regarding this Privacy Policy, you may contact us using the information below or by emailing: marsha@mlss.com.au.
Marsha Lake Secretarial Services
www.mlss.com.au
marsha@mlss.com.au
0417 249 701
